Return & Exchanges

 Lovi Creation gladly accept returns and exchanges, kindly follow these guidelines:

Contact us at  info@lovicreation.shop within 7 days of delivery
Ship items back within: 14 days of delivery
We don't accept cancellations, but please contact us if you have any problems with your order.

The following items can't be returned or exchanged:

Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns for:

Customized or personalized orders
Eternity rings are only eligible for exchange.
Platinum orders are not eligible for returns or exchanges.

CONDITIONS OF RETURN:

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

We gladly accept refunds on undamaged goods up to 14 days after delivery in the original packaging (Lovi Creation Jewelry box and/or pouch), **EXCEPT** on personalized items and eternity bands. All bracelets and necklaces can be ordered with extensions and these are also non-refundable. Contact us within 7 days from the delivery date. Please ship items back within 14 days from the *delivery date. * We are not responsible for any wear and tear on the item however, we are able to do repairs for a fee. Please note that Lovi Creation Jewelry is solid gold - meaning the highest quality - but that does not make them indestructible. Our pieces MUST be handled with the utmost care.

HOW TO RETURN:

Send us a message at  info@lovicreation.shop and we will give you an RA Number and a return address. Pack your unworn undamaged jewelry back into packaging, please ship it the way you got it! Include the invoice and RA Number. The buyer is responsible for the shipping cost. Once shipped please send us the tracking number. We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.