FAQ's

Can I design my own jewelry?

I can make almost any type of fine jewelry you have in mind. If you're not sure what you want, I can help as we specialize in custom jewelry. Please contact us for further details.

Are all your listed items real and natural?

Most of our diamonds are 100% natural. Unless specified in description. Most of our gemstones are natural. Some are enhanced and clearly and visibly stated in the listings.

Are your products real gold?

All gold is 14k SOLID and as advertised.

What quality diamonds do you use?

We use high quality natural G-H color and VS2 quality.

Custom and Personalized Orders

We will be happy to help with any design you have in mind or help you to recreate a piece you owned and lost. Any image or even a sketch will be useful. I will send you a rendered image and design image with the measurements for your approval before we go ahead start production on the piece. Personalized and Custom orders are not refundable! No Coupons or promotions shall be used for custom orders.

Wholesale Availability

Yes, I can wholesale. Please contact me at info@lovicreation.com

LAYAWAY

The layaway option is available to the customers that wish to pay in installments. Please contact us if you would like to set up a layaway plan.

All layaway orders are subject to the following:

  • A non-refundable deposit of 30%
  • The customer is obligated to track payment progress
  • Full payment is required before made to order jewelry production can begin
  • Full payment is required before items are shipped
  • All items purchased through this program are considered final sale
  • Plans showing no payment progress within 3 months are subject to forfeit and items will be taken off hold.

Layaway payments and shipping and rush fees are not eligible for refund.

Can I cancel my order after placing the order?

You can cancel your order in the first 24 hours after your order is placed, after that 40% restocking fee will be applied to all canceled items. Each item is handmade so each cancellation in the middle of production is a loss for my small business.

What is your policy for damaged items?

I guarantee my jewelry to be free of manufacturing defects when we ship them out. Manufacturing defects can include clasp breakage, missing pavé stones, dents, loose diamonds, or loose prongs. But This does not include general wear and tear, scratching, stretched and bent rings lost jewelry or jewelry damaged due to improper cleaning, using, or storage.